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Customer Service Management Category
Learning Disciplines

What you will get in these comprehensive training programs?
Options to learn in Classroom or ONLINE, or LIVEeCLASS
24/7 unlimited access to online course content for the course period
Highly skilled, real-world experienced Facilitator Support in Classroom/LIVEeCLASS/Online
Anywhere Anytime on-going Continue Education Path with more than 300 courses
Strategically aligned global networking with International Institutes and Associations
FREE* 8' Android 2.2 with "Certification" course enrolment
Proven highly interactive practical Scenarios, Case Studies and participatory sessons
Accredited Certificate to prove you have mastered and complete the course
Optional: Personal and/or Job Skills Assessment(TTI Assessment Product)
Welcome to International CSM Institute

International CSM Institute is a Canadian registered International Training and Certification Institute dedicated to the essential and growing need for online Customer Service Management (CSM) education, training and certification.
CSM is a set of management principles, patterns and techniques that provide process-based support for innovative, adaptive, collaborative human work and allows it to be integrated in a structured fashion.
CSM enables organizations to be more efficient, more effective and more capable of change than a functionally focused, traditional hierarchical management approach.

Our unique differentiator - All our certification courses come with subject matter supporting skills courses like facilitation skills, project management, change management, communications skills, etc...


Why International CSM Institute? can you trust us?

Yes, you can trust us.  The certificate programs offered by International CSM Institute provide a practical and relevant education in all the required knowledge and technical expertise required to understand CSM.

The professionals at International CSM Institute have spent years developing and refining high performance programs which are highly applicable. 

We have trained business professsionals like you in Fortune 500 companies at great brands in countries all over the world including Canada, USA, UK, Australia, Saudi Arabia, Kuwait, Oman, UAE, Algeria,  Nigeria, South Africa, Ghana, India, China, Brazil, Belgium, Libya, Jordan, Panama, Portugal, to name a few.    

However, in today’s business world, just understanding CSM is not enough. It is equally essential to have a solid understanding of how to use the knowledge.

International CSM Institute also teaches the necessary techniques and strategies in human interaction which, if applied on a consistent basis, manifest in the ever increasing ability of our graduates to:

• positively impact their workplace 

• accomplish more objectives easier

• work effectively with an increasingly diverse cross-section of coworkers, employees and customers 

• generate constant improvement which are demonstrated in tangible benefits

• increase company profits Greater success and more opportunity invariably follow!
International CSM Institute is the best, most modern way to maximize your Customer Service Management talents.

Why Certification?

Professional certification can be found in almost every industry today. Finance (CPA), Project Management (PMI), Supply Chain (APICS), Information Technology (ITIL), Engineering etc, are just a few to list from a wide range of professions that have voluntary and/or mandatory certification.

Certification helps advance the professions. Certification helps employers evaluate potential new hires, analyze job performance, evaluate employees, select contractors, market services, and motivate employees to enhance their skills and knowledge.

Certificate holders benefit too. Certification gives recognition of competency, shows commitment to the profession, and helps with job advancement. There has been an explosive growth in professional certification.

How to narrow the gap between tertiary and professional certification?

As science, technology and management practices change at an ever-increasing rate, a gap is formed between the foundation provided by an academic education and the technical and management competencies required in today's technical and business environment. The respective Professional Certification Programs were established to bridge this education gap.

A person’s achievement of Professional Certification documents his/her expertise and recognizes his/her personal commitment to their professional development. Additionally, ICSM Institute provides a strong collective entity through which individuals are rewarded financially and professionally.

Why the need for Job-Focused Certification Programs?

ICSM Institute Certification Programs provides breadth and depth in the full range of business technology needed to perform in the business environment.

Because the programs are job focused and independent of job setting, employers and their customers can be assured that an ICSM Institute Certified Professional has mastered the full range of skills required to be successful in complex environments.

Benefits of Certification

Professional Certification helps a you to:

> Gain practical skills for the job, as it focuses on the knowledge and skills needed to perform real-world job responsibilities.

> Realize maximum benefit from a wide range of expertise areas.

> Learn all aspects of a specific type of career pursuit while also providing organization with
a standard of assured excellence from these professionals

> Effectively integrate these career pursuits into one’s specific work setting.

What is the Certification Process like?

ICSM Institute Certification Programs involve the, successful completion of appropriate courses and their associated examinations. Certification exams are open to all who meet the general and specific requirements for registration.

The courses and associated exams required for Certification may be taken at any time within the course period. Pro-Diplomas of Professional Certification are awarded to Certified Professionals as tangible recognition of their achievement.

Where does one begin the Certification Process?

Enrol in a course.

Attend the course online and take the exam.

When you attend or take your first course on-line, you have the opportunity to take your Professional Certification Exam. Immediately after the completion of the course you will be notified of appropriate login information for taking the exam.

The exam tests your comprehension of each course objective and sub-objective, and your ability to apply the knowledge and skills you've acquired.

Receive your exam results and Certification Certificate.

A minimum score 85% is required for certification. A petition for re-examination can be filed and is encouraged for those not meeting the minimum score.

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